Unfortunately, the service industry as a whole has a terrible reputation in terms of professionalism. Not returning calls, not arriving on time (if at all), not bothering to submit a quote (if they did bother inspecting), not following up after the job to make sure customers are satisfied with the work etc.
At Total TileCare, we actively strive for professionalism in all aspects of our business and open communication every step of the way.
Equally important to us is ensuring that our customers are treated with a personal touch. Repeat customers are constantly surprised we remember them AND the work we have done for them previously.
Most tile maintenance companies use subcontractors and / or franchisees. Not so with Total TileCare. We are family owned and operated, so you have the peace of mind of dealing with the owners – Peter & Kelley Johnson. We take pride in our workmanship and the results we deliver to our customers.
We have a no B.S. policy. We offer you professional advice and real solutions with your interests in mind. We don’t employ scare tactics or try to dazzle or confuse you with industry jargon.
If we can’t help or there are better options available – we will tell you – and point you in the right direction where possible.
Finally, we offer a comprehensive and legitimate warranty, without the unfair exclusions commonly seen in this industry. If any issues arise, all it takes is one phone call to us to ensure that you are fully satisfied with all aspects of the work. No stalling, delay tactics or avoidance measures – only swift corrective action.